Shipping Policy

At HERB HEAVEN (www.herbheavenglobal.com), we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier’s companies of repute.

1. Our gourmet has free shipping on all orders above Rs 1,500 within India, and $500 outside of India. For those below the amount, a nominal shipping charge of Rs 50 will apply within India, and will be judged on a case to case basis for orders from outside of India. Please get in touch with us at [email protected] or drop us a message via WhatsApp.

2. Because each of our products is crafted especially for you by master artisans across the valley, the shipping time for each is different. Please get in touch with our Customer Success Team for the delivery time while placing the order. The delivery may depend on the place where it has been ordered from depending on the location. The general delivery time within India will be around 7 days and can occasionally be delivered to 15 days.

3. Our courier partners deliver on working days, excluding Public Holidays.

4. You will be notified by email as and when your product is dispatched from our warehouse.

Note: Shipping charges may apply in rare cases where the weight of the package is high. The chrages may vary from country to country and with package content as well. Please contact us to know about your country specific shipping charges. You can drop a mail at [email protected], and we will get in touch with you.

Please note the following: 

● Most of the orders are shipped directly from Kashmir 

● Shipping address refers to where the product has to be shipped and therefore you are requested to mention your complete address with pin/zip code and a working phone number.

● Billing address refers to the address where a customer receives their credit card bills